SHIPPING POLICY

Last updated: 02/11/2025

This Shipping Policy explains how Online Stoves and Fires Ltd (“we”, “us”, “our”) handles the delivery of products purchased through www.onlinestoves.co.uk. By placing an order with us, you agree to the terms of this policy.

1. Company Information
Trading Name: OnlineStoves.co.uk
Registered Company Name: Online Stoves and Fires Ltd
Company Number: 15528860
Registered and Trading Address: 48 Walker Lane, Sutton, Macclesfield, SK11 0DZ
Telephone: 0161 399 3607
Email: support@onlinestoves.co.uk

2. Delivery Area
We deliver to UK mainland addresses and offshore UK islands close to the mainland, such as the Isle of Wight and Scilly Isles.

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Certain more remote areas, including but not limited to parts of Scotland, Northern Ireland, the Isle of Man, and the Channel Islands, may incur additional delivery charges. These charges will be clearly displayed during checkout.

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We do not deliver internationally at this time.

3. Delivery Times
Delivery times vary depending on product availability and your location. Estimated delivery times are provided on the product page and at checkout.

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Please note that delivery times are estimates and may be affected by:
- Courier delays
- Stock shortages
- Severe weather conditions
- Events outside our control (force majeure)

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While we strive to deliver within the estimated timeframe, we cannot be held liable for delays beyond our reasonable control.

4. Shipping Costs
Shipping costs are calculated at checkout and depend on:
- The size, weight, and type of product
- Your delivery location
- Any additional services requested

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Free Delivery:
- Free delivery is available for orders over £100.00 to selected UK mainland postcodes.

Additional Charges:
- Certain areas, including but not limited to Scottish islands, Northern Ireland, Isle of Man, and Channel Islands, may incur extra charges due to distance, delivery complexity, or courier restrictions.
- Any additional charges will be displayed before you confirm your order.

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We reserve the right to update delivery charges at any time. Confirmed orders will not be affected by subsequent changes.

5. Order Acceptance and Dispatch
- Orders are accepted subject to stock availability.

- We reserve the right to refuse or cancel any order in accordance with UK consumer law.
- Once your order is confirmed, you will receive a dispatch confirmation email with tracking information where applicable.

6. Delivery Process
- Standard delivery is made to your nominated address.
- Large items (e.g., stoves and accessories) are typically delivered on a pallet network.
- You may be contacted by the courier to arrange a suitable delivery time or confirm access.
- Please ensure someone is available to receive the goods.

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Important: We cannot accept liability for delays or delivery failures caused by incorrect or incomplete addresses provided by the customer.

7. Receiving Your Order
- Please inspect your delivery upon arrival.
- If the goods are damaged in transit, do not accept the delivery, or note the damage on the delivery receipt.
- Contact us immediately at support@onlinestoves.co.uk to report any damaged or missing items.

8. Returns Due to Delivery Issues
- If your order cannot be delivered or is refused, you may be liable for additional courier charges for re-delivery.
- Returned goods may incur restocking fees unless the return is due to a fault or misdelivery.

9. Legal Rights
Under UK law, you are entitled to:
- Receive your goods within the agreed timeframe
- Receive goods that match the description, are of satisfactory quality, and fit for purpose

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If we fail to deliver within 30 days without a reasonable excuse, you are entitled to cancel your order and receive a full refund in accordance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

10. Contact Information
For any shipping enquiries, please contact:

Online Stoves and Fires Ltd
48 Walker Lane, Sutton, Macclesfield, SK11 0DZ
Telephone: 0161 399 3607
Email: support@onlinestoves.co.uk